Index Fall Retreat 2019

November 13
Kingsmill Resort
Williamsburg, Virginia
By invitation only.


Index AR Solutions’ Fall 2019 Retreat will bring together select enterprises and interested parties to share and better understand how Augmented Reality (AR) and eBook mobile apps are driving results across multiple industries.

This unique opportunity to share will accelerate the adoption of AR and make utility workers employees more safe, capable, and productive while improving quality and enabling knowledge transfer.

The retreat – hosted by Index AR Solutions at Kingsmill Resort in Williamsburg, Virginia – is scheduled to allow participants to travel to Williamsburg on Tuesday, November 12 and return to any mainland U.S. destination by the night of Wednesday, November 13.

Attendees get a valuable opportunity to experience hands-on Index demos and exhibits, listen to speakers describe how their companies are using and considering using Index AR Solutions, and network with other participants who are assessing how augmented reality could help their companies.


A morning session on April 30 will give retreat participants the opportunity to walk around and interact with AR-equipped tablets and Index AR Solutions experts. Breakfast will be served just outside the ballroom and participants are encouraged to eat, network and experience AR first hand.

The augmented reality demos and displays will feature a few of the more than 95 Index AR Solutions projects. Clients are encouraged to spend some time at their own displays/demos and speak to their experience utilizing AR. Demonstrations and information will be available from the following projects:

Client: Dominion Energy

Challenge: Understanding transformer basics (i.e. functionality, part identification, banking configurations, and the overall power generation and distribution process) is a challenge, especially without the capacity to bring a transformer into the classroom for visualization. Textbooks and paper diagrams are useful, but they don’t cultivate the skills required for working with and fundamentally understanding transformers.

Solution: The Dominion Transformer Training app allows lineman apprentices to visually see a transformer and apply the fundamental principles they have learned in the classroom. The app walks through the basics of transformer theory, displays the inner and outer workings of a transformer, and gives apprentices the ability to configure a transformer bank. Finally, in a 3D utility overview, the apprentice walks through the power generation and distribution process. By providing 3D and AR visuals of a transformer on a tablet, apprentices have access to a hands-on learning experience in the classroom. Instead of reading through textbooks and manuals, the apprentice can visually see and learn by doing.

Client: Southern Company

Challenge: The utility wanted to explore new ways to boost worker safety, quality and capabilities. Company leadership sought innovative tools that would assist with knowledge transfer among workers while addressing cost and schedule considerations.

Solution: An AR app was built by Index AR in collaboration with the Electric Power Research Institute (EPRI) and Southern Company. Conveying situational awareness information, the app makes the invisible visible – displaying visual indicators of equipment health, capacity factors and required minimum clearances such as flame retardant (FR) zones in the substation. Later versions of the app will display detailed maintenance histories of equipment and include all of the directions needed to perform maintenance tasks using a lean process that includes step-by-step procedures, warnings and videographic recording of critical steps for internal and external compliance.

Client: Riverside Health System

Challenge: Endoscopes are powerful medical instruments that help doctors examine internal organs. But without careful cleaning, endoscopes can carry potentially dangerous bacteria from one patient to another, introducing a potential health risk.

Solution: The Riverside endoscope app will use AR to help medical staff visualize the specific cleaning procedures required by an endoscope manufacturer – thereby addressing a significant health and safety issue faced by hospitals. The app contains a standardized best practice that ensures new technicians are taught the precise way to safely clean an endoscope and reduce the risk of infection from a medical procedure.

Client: MidAmerican Energy Company

Challenge: MidAmerican sought to increase quality outcomes and understanding of their Gas Tech Apprenticeship. In addition, the company wanted their training to follow their apprentices into the field as a valuable tool and reference, even after their apprenticeship is complete.

Solution: Index is working closely with MidAmerican’s managers, instructors, and SMEs to create an AR application and an e-book that serves as a highly effective and engaging way to deliver their Gas Tech Apprenticeship material. Packed with videos, imagery and contextual references to important standards and regulations, the app will include new ways to visualize the materials, tools and equipment used in the field. The multiple module app is also equipped with testing and feedback tools for instructors.

Client: MidAmerican Energy Company

Challenge: The source-transfer controllers used by electrical utilities to minimize power interruptions are complex, with multiple decision trees that often require a 4-6 hour schedule for an engineer to initially set up or reset. In addition, missed or incorrect steps can result in equipment damage, injury or service delays.

Solution: By helping workers visualize specific setup steps, the MidAmerican source-transfer controller app uses AR to address a common challenge in the electric utility industry. The app presents workers with an agreed-upon set of best practices, decision trees, and safety warnings at the exact time and place they are needed within a procedure. The app gives a qualified electrician the confidence to safely perform troubleshooting and start-up tasks with minimal errors or risk.

Client: Various

Challenge: Today’s youth thrive in the digital world of internet-connected apps and interactive touchscreens. The learning friction that is created when younger workers are trained with traditional textbooks, binders and PowerPoint presentations is challenging to the onboarding process and slows professional development as well.

Solution: Combining AR and eBooks creates an experiential learning tool that is well suited to a younger generation that grew up using computers and tablets. Index is partnering with MidAmerican Energy and Dominion Energy to create the first in a series of combined AR / eBook apps that bridge this learning gap. Complete with built-in dynamic feedback mechanisms, updates to these apps can be easily pushed out to users in training and in the field – overcoming the limitations of static traditional learning tools.

Client: Various

Challenge: How can the power of new, custom-built AR applications be shared with a broader customer audience in a way that also makes exceptional business sense for both the developer and the original client?

Solution: Index AR’s SuperApp™ product development puts the power of custom AR applications to work addressing broader industry challenges. Through co-marketing agreements, clients involved in the original creation of an Index AR SuperApp™ share in its future success as pre-packaged resale offering. Index AR currently has three SuperApps™ in its library, with that number expected to grow exponentially.

Client: MidAmerican Energy

Challenge: Natural gas utility servicemen are exposed to a variety of hazards over at a typical customer site. On a leak call, being able to identify possible sources of ignition is a critical safety issue.

Solution: The Gas Hazard Identification SuperApp™ gives apprentices uses the power of visualization to teach apprentices exactly where potential trouble spots may exist and what to look for.

Client: MidAmerican Energy

Challenge: Being able to quickly and read the register of gas meter is an important skill for gas servicemen. With multiple dials spinning in different directions, there is more to meter reading than meets the eye.

Solution: The Gas Meter Trainer SuperApp™ is a powerful teaching tool that enables gas apprentices to hone their skills virtually, before they go into the field. Gamification built into the app boosts engagement and interest, making learning fun. Scores can be recorded and tracked as training needs require.

Client: Index AR Solutions Marketing

Challenge: Augmented Reality is a visual technology. Describing AR or explaining how it can impact work is almost impossible without a visual, hands-on experience.

Solution: Index built an AR app deployed on Apple and Android devices that demonstrated an oil rig occupying 3D space, a 2D drawing coming to life as a 3D object, a construction aide for stud placement, an assembly aide for valve installment, an X-ray vision on a valve, and step-by-step work instructions for a valve.


Dan Arczynski – President & CEO, Index AR Solutions

Prior to Index, for 19 years Dan held a series of executive positions in the shipbuilding industry. He has served as corporate vice president of both business development and strategy at HII as well as sector vice president of strategy at both Northrop Grumman Shipbuilding and Northrop Grumman Newport News. During this period Dan had staff responsibility for both strategic and growth initiatives and served on the board of directors for Continental Maritime of San Diego, AREVA Newport News and Savannah River Nuclear Solutions.

Prior to shipbuilding, for five years Dan was vice president of strategy and vice president of mergers and acquisitions for Shawmut, a large New England regional bank. He was also a consultant for Marakon Associates a firm focused on creating shareholder value for its clients.Dan is a veteran of the US Army and served for twelve years attaining the rank of Major. During this time he led five platoon size units and commanded a light infantry company. He also taught economics, finance and investments at West Point.

Dan is a 1978 graduate of the United States Military Academy where he was on the Dean’s List, Commandant’s List and Superintendents List. He is a 1986 graduate of the Harvard Business School where he was a graduate of Highest Distinction and was elected Baker Scholar.

Giovanni Herazo – Lead Project Manager, Smart Grid & Innovation, NextEra Energy

Giovanni Herazo is Lead Project Manager for Smart Grid and Innovation at Florida Power & Light Company, a subsidiary of NextEra Energy. In this role, he leads an award-winning team in Power Delivery at the forefront of technology, staying ahead of the latest trends and emerging tech to find new, innovative ways to deliver best-in-class reliable service to nearly 5 million customer accounts (11 million residents) across Florida. At FPL, investments in a stronger and smarter grid increased reliability for customers by more than 30 percent and positioned the company’s reliability amongst the highest in the nation at 99.98 percent. In addition to provide cross-functional leadership, Giovanni is also regarded as a smart grid subject matter expert at industry events hosted by organizations such as the U.S. Department of Energy Advanced Grid Research.

John McGuire – Senior IT Architect – Cybersecurity, Duke Energy

As Senior IT Architect at Duke Energy, John McGuire currently finds himself embedded in a fast-paced development organization of millennials and big thinkers incorporating some of the latest technologies and platforms to freshen up a formerly stodgy old electric company. His diverse responsibilities include advancing cybersecurity risk management in the IoT/cloud/mobile/agile/latestgreatestthing and helping the utility businesses develop a number of new augmented, mixed, and virtual reality solutions.


Thomas A. “Andy” Ralph – Energy Sector Business Advisory Consultant, Arup

Andy Ralph is an Energy Sector Business Advisory Consultant for Arup’s dedicated advisory services team that supports government entities, infrastructure investors, and lenders worldwide. Prior to joining Arup in August of 2019, Andy spent more than 20 years at Flour Corporation, most recently serving as Vice President of Business Development in the Energy and Chemicals business line where he was responsible for managing Fluor’s involvement in the offshore oil and gas market globally. He also led business development efforts related to the ongoing Sakhalin Island work and Arctic ventures.

Andy’s participation was instrumental in the establishment of several Fluor joint ventures, including COOEC-Fluor Heavy Industries Co., Ltd. between Fluor and COOEC, and Sakhlin Neftegas Technology between Fluor and Rosnet.

Earlier, Andy was responsible for various key corporate accounts and the LNG regasification global industry account. He graduated from Texas A&M University with a Bachelor of Science degree in Civil Engineering. Andy and his wife, Jill, currently reside in Sugar Land, Texas with their two children. In his free time, Andy volunteers as Scout Master for Troop 1631, is Past-President of the Fort Bend Education Foundation, and enjoys endurance running.

Dr. John J. Simmins – Associate Provost for Research and Economic Development, Alfred University

Dr. John J. Simmins is Associate Provost for Research and Economic Development at Alfred University where he oversees approximately 50 research faculty and 200 graduate students. In addition, he directs the efforts of the NYS Center for Advanced Ceramic Technology (CACT) as Executive Director. Simmins is also partially responsible for bringing jobs and opportunities to western NY and in particular Allegany County, one of the most underserved counties in NY State. Dr. Simmins has expertise in the intersection of augmented reality, artificial intelligence and geospatial information systems developed while he was at the Electric Power Research Institute (EPRI) where he was employed for the 10 years before becoming Associate Provost.

At EPRI, John’s responsibilities focused on bringing thought leadership in the area of integrating diverse applications such as Advanced Meter Infrastructure, Meter Data Management Systems, Distribution Management Systems, Customer Information Systems, Geospatial Information Systems and Outage Management Systems.

John received his B.S. and a Ph.D. in Ceramic Science from Alfred University in 1984 and 1990 respectively.

Jason Kilgore – Vice President, Results Management and Analytics, Riverside Health System

Jason Kilgore is Vice President, Results Management and Analytics, for Riverside Health System, a 10,000 team member, Virginia-based not-for-profit health system. In this role, Jason leads performance improvement and data analytics teams to achieve objectives designed to serve the community. Previously, Jason served as System Director of Business Process Innovation at Riverside, utilizing improvement models such as Lean, Six Sigma, and PDCA on projects related to financial objectives, quality, and employee satisfaction.

Prior to joining Riverside in 2008, Jason was Operations Manager at Continental Automotive Systems where he managed fuel injector manufacturing engineering and operations departments with emphasis on first-pass yields, quality, and productivity improvements. Earlier, Jason spent more than 10 years at Siemens Automotive Corporation, where he was a Six Sigma Blackbelt and served in multiple program management and project engineering leadership roles.

Jason earned a BS in Mechanical Engineering from Old Dominion University and a MBA in Finance from Regent University.

James R. Golden, Ph.D. – Brigadier General, U.S. Army (ret); Senior Consultant to the President, William & Mary

James (Jim) Golden is a retired Army brigadier general and a retired William & Mary Vice President, where he played a key role developing a new strategic planning process, establishing a Technology Transfer Office, and creating the college’s Technology and Business Center, among many other accomplishments. Prior to joining William & Mary in 1999, Jim was a senior executive in the strategy department at the Tenneco where he served as executive director of corporate technology and innovation, and executive assistant to the chairman and CEO.

Earlier, Jim completed a 31-year Army career and retired as a Brigadier General. His military decorations include the Distinguished Flying Cross for his service as an air observer in Vietnam, the Bronze Star, two awards of the Legion of Merit, and the Distinguished Service Medal. Following his service, Jim joined the tenured faculty of his alma mater, the U.S. Military Academy at West Point, where he became Professor and Head of the Department of Social Sciences. During his tenure, Golden served intermittently on short-term assignments as a senior staff economist on the President’s Council of Economic Advisers under Presidents Nixon, Ford and Carter, working primarily on industry regulatory issues.

Jim graduated from West Point standing fourth in the Class of 1965 and was a starting midfielder on the Army soccer team that went to the final four in the NCAA tournament his last two years. He received a master’s degree in public administration from Harvard University’s Kennedy School of Government and earned a Ph.D. in economics at Harvard.

Dr. James Merlo – Former Vice President, Reliability Risk Management, North American Electric Reliability Corporation (NERC)

Dr. James Merlo is a human factors engineer with a proven track record in organizational leadership from the battlefield to the boardroom. James works from the premise that humans are the most important part of any system and given a good design, an appropriate procedure, and consistent competent leadership, organizations and their human capital will thrive. All organizations are perfectly designed and aligned to get the results they achieve.

James served over eight years at the North American Reliability Corporation (NERC) leaving in 2019 as a Vice President and Director of the Reliability Risk Management department. In this role, he led the electric reliability organization’s efforts to assess the industry status and needs with regard to events and occurrences on the Bulk Electric System and explored human performance challenges affecting bulk power system reliability. He also identified opportunities and methods for improvement based on proven methods from other industries and within the electrical industry to improve the reliability of the bulk power system. Additionally, he was responsible for ensuring that reliability based industry alerts, lessons learned, best practices and other valuable industry publications were quickly identified and communicated to the industry stakeholders and other various audiences.

Prior to joining NERC, James served over 22 years in a variety of leadership roles in the United States Army, including combat tours in Desert Storm and Operation Iraqi Freedom. Significant positions include; Deputy Brigade Commander in Baghdad, Iraq 2004-2005 and as an assistant professor and program director at the United States Military Academy.

James has his Bachelor of Science in Human Factors Psychology from West Point, his Masters in Engineering Psychology from the University of Illinois, and his PhD in Applied Experimental and Human Factors Psychology from the University of Central Florida. He is the author of over 50 publications and book chapters on the subjects of human factors engineering and human performance. An avid snowboarder, wake surfer, and outdoorsman, when James is not working, he can always be found in or on top of the water.

Stephen Kelley – Research Engineer, Southern Company

Stephen Kelley is a Research Engineer at Southern Company, focused on empowering the distribution grid of the future to handle new energy markets, become fully resilient, increase profitability and eliminate security risk by developing and integrating innovative technologies with superior engineering. Stephen and his colleagues aspire to develop a fully automated fleet for inspections, perfect resiliency through technology, eliminate equipment failure, optimize existing infrastructure and integrate power electronics for an enhanced electric grid. Stephen earned a bachelor’s degree in Electrical Engineering and is pursuing a MBA from the University of Alabama Birmingham.

James Mayo – Propulsion System Engineer, Alstom

James Mayo is a Propulsion System Engineer at Alstom, a French multinational company operating worldwide in rail transport markets. James has significant experience in U.S. rolling stock, controlled laboratory simulation control/design, failure analysis, EMI analysis, mechanical component design, LabVIEW Programing, and customer relationship nurturing. Prior to Alstom, James was a Manufacturing Engineer at CAF USA, a leading provider of comprehensive global rail solutions. Earlier, he served as Field Engineer at the glass packaging manufacturer Verallia. James holds a bachelor’s degree in Electrical and Electronics Engineering from Alfred University.

John Arczynski – Director of Operations, Index AR Solutions

A member of the Index AR Solutions team since its inception, John Arczynski assists the CEO and COO on the company’s vision, strategy and direction. His vast responsibilities include administration, operations, financial, public relations, facilities, sourcing, legal and other actions as required by the senior management. Prior to helping launch Index, John served as a financial advisor at Bank of America Merrill Lynch where he grew his clients’ assets under management to roughly $15 million in less than two years. John earned Bachelor of Arts degrees in Economics and History from James Madison University, as well as a concentration in political economics.

Chris Biernacki – Director of Operations, Index AR Solutions

Chris Biernacki is Director of Operations, responsible for creating augmented reality and eBook solutions that become a catalyst for huge productivity increases in the workforce of clients. Chris brings experience from the shipbuilding and commercial nuclear sectors to Index. Prior to Index, Chris served at Mirion Technologies Inc. (formerly Canberra Industries Inc.), a world leader in nuclear measurement technology, where he provided engineering and support services for Mirion’s industrial clients. Earlier, Chris was a nuclear engineer and health physicist at Newport News Shipbuilding, supporting the refueling and overhaul program for the 90,000 ton U.S.S. Abraham Lincoln nuclear Aircraft Carrier and inactivation of the U.S.S Enterprise.


Tuesday, November 12
Kingsmill Resort 

Wednesday, November 13
Kingsmill Resort 

Reception and Dinner for those staying at Kingsmill Resort Monday Night

Welcome Reception

Special Guest

Registration and Breakfast

AR Demos, Displays, Networking

10am – 12pm
Formal Program*
Multiple Speakers


Formal Program
Interactive Discussion Using Kahoot! Platform

Depart Kingsmill

*During the 10am–12pm sessions, each speaker will, for 15 minutes, discuss their position, company, industry and challenges faced; explain if they currently do or would consider the use of AR and Index AR and their view on the future role of AR.


Kingsmill Index AR RetreatStunningly set against the James River, Kingsmill Resort is a place steeped in honored traditions and genuine Southern hospitality.

When the first English foot was placed in Virginia, it was here on these grounds that once served as a central part of the area’s plantation life in the 1600s through 1800s.

Today, Kingsmill Resort retains those magnificent traits inherent in Kingsmill’s early life with grand accommodations, gracious hospitality and stately service.

The Resort’s Plantation Golf Course is routed along what was once the original Kingsmill Plantation, and other resort properties and features are similarly located on plantation grounds.

In 1969 Anheuser-Busch purchased 3,900 acres of James River land with plans to build a large brewery. As part of the land purchase agreement, Anheuser-Busch agreed to develop hundreds of those acres into what is now Kingsmill Resort.

Learn more about Kingsmill Resort, its accommodations and amenities at


There are two elements to the Fall 2019 Retreat Fees – 1) accommodations and dinner Tuesday, November 12 and 2) the retreat activities and meals on Wednesday, November 13. Please be sure to register for both below if attending the entire retreat for both days. If you are not staying at Kingsmill Resort and arriving Wednesday, November 13 for the retreat only, please only register for the retreat.


The $150 retreat registration fee includes breakfast Wednesday, November 13, beverages and snacks throughout the day, lunch buffet and access to networking, speakers, AR demos and exhibits.



Kingsmill Resort has reserved resort guestrooms for retreat attendees at a rate of $159. The rate includes one night of accommodations and the Monday evening welcome reception and dinner.


A credit card will be required to make a reservation. Please identify yourself with the Index AR Solutions Retreat.


For more information about the Enterprise AR and eBook Retreat, presented by Index AR Solutions, please contact:

Scott Sommers

Senior Vice President, Client and Corporate Development